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Conference

Enhancing the Grönroos model of service quality

Authors : Perrone, Anthony.; Ward, Antony, 1947-

Subjects: Customer services; Not a CQU Research Flagship; 710699 Commercial services not elsewhere classified

Source: Perrone, A. & Ward, A. 2006, ‘Enhancing the Grönroos model of Service Quality', ANZMAC Conference Proceedings, QUT, Brisbane. http://smib.vuw.ac.nz:8081/WWW/ANZMAC2006/documents/Perrone_Anthony.pdf

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Conference

Customer service in local government an Australian experience /

Authors : Staples, Warren J.; Dalrymple, John F.

Subjects: Customer services; Public administration; Customer service -- Public sector -- Local government

Source: Staples, W, & Dalrymple, J 2006, 'Customer service in local government: an Australian experience', Proceedings of the 20th ANZAM (Australian New Zealand Academy of

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Conference

Customer value, satisfaction and intentions some insights from adventure tourism

Authors : Williams, P. (Dr Paul); Soutar, Geoffrey N.

Subjects: Adventure travel; Customer services; Customer value -- Satisfaction -- Intentions -- Adventure tourism

Source: Williams, P, & Soutar, G 2006, 'Customer value, satisfaction and intentions: some insights from adventure tourism', Proceedings of the 20th ANZAM (Australian New Zealand

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Academic Journal

The role of Islamic culture in service quality research

Authors : Gayatri, G; Hume, M; Sullivan Mort, G

Subjects: Customer Services Quality; Islam; Consumer Behaviour

Source: Gayatri, G, Hume, M, Sullivan Mort, G, (2011). The role of Islamic culture in service quality research. Asian Journal on Quality, Vol. 12, No. 1, p. 35-53 http://dx.doi.org/10.1108/15982681111140534

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